Do you have questions about our products?
Questions about our products can best be answered by contacting the Tandy Leather store nearest you. Our experienced store managers and sales associates are ready to answer all your leathercrafting questions.
Where is My Order Being Filled and Shipped From?
To provide the quickest, most accurate service, all orders placed at tandyleather.com are filled and shipped by experienced personnel at one of our store locations - usually the store closest to you. Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.
Do you have questions regarding the status of an order you've placed at tandyleather.com?
If you have set up an account at tandyleather.com, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may contact the store listed on your order confirmation if you have questions regarding the status of your order.
Method of Payment for Internet Orders
Tandy Leather accepts credit card payments.
Tandy Leather accepts credit card payments using Discover, Visa, MasterCard and American Express. Your credit card will be authorized for the Estimated Total. Your credit card is charged the actual amount when your order is ready to be shipped. Unused authorized funds are usually released by your credit card provider 5-7 business days after order date. Your satisfaction is 100% guaranteed with our unconditional money back offer if not completely happy with your order.
Tandy Leather Gift Cards have no expiration date or fees. They can be redeemed online (see below), in any Tandy Leather store or by phone. Please treat Tandy Leather Gift Cards like cash, as they cannot be replaced if lost, damaged or stolen.
When redeeming a Tandy Leather Gift Card at tandyleather.com, a credit card number must be supplied.
To use Tandy Leather Gift Cards at tandyleather.com, please fill your shopping cart. Proceed to the Review and Complete Your Order page.
In the Special Order Instructions, type “Please apply gift card [gift card number] to this order.”
Note: At this time, our website will not apply the gift card amount to your purchase in your shopping cart total. However, it will be applied to your invoice prior to processing your credit card.
If you wish to pay by a different method, please call your nearest store to place an order or to inquire about alternate payment methods.
We will be happy to accept your international order. You are responsible for any customs, duties or taxes imposed by your country. Tandy Leather will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country
Order from our Canadian website - www.tandyleather.caUK, Europe and Surrounding Countries:
Order from our European website - www.tandyleather.eu
.Australia, New Zealand and East Asian Countries:
Order from our Australian website - www.tandyleather.com.au
.All Other International Countries:
Orders from all other international countries will be processed through our Fort Worth location and invoiced in US dollars. Once your order is filled, adjustments will be made to reflect the cost of shipping and handling your order.
We ship international orders via Federal Express, UPS or Postal. Actual shipping charges plus a processing charge apply.
Please note, certain products such as, but not limited to, kangaroo, elk, python, and products that are indicated ORM-D cannot be sent to International customers. Contact our Customer Service Representatives for additional information.
Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.
If I place an order via the Internet, how will I know if my order was processed?
A confirmation email will be sent to you within minutes of placing your order. This confirmation will detail your order and provide contact information for the local store that will ship your order.
How long will it take to process my order?
Most orders are shipped from one of our store locations (usually the closest to the delivery address) within 24-36 hours. Delivery of your order to you will depend on where the order was shipped from and the delivery address. Our goal is to provide the most accurate and most reliable service possible. Orders are shipped via the UPS Ground or United States Postal Service (USPS) Priority Mail unless an alternate method is requested or there are ORM-D materials included in your order. If your order includes ORM-D products, by law, we are required to ship them by ground. Please allow an additional 5 to 7 days for delivery of these items. We offer expedited shipping on orders placed on weekdays by phone before 12 p.m. Call or email the store nearest you for more details regarding expedited shipping.
Tandy Leather intends to stock every item presented on tandyleather.com. Exceptions to this will be items listed as Closeout. Otherwise, we will always attempt to ship your order complete. However, situations occur where an item may be out of stock. In those situations, we will ship what we have in stock and request that you re-order the out of stock item at a later time. We apologize for any inconvenience this may cause.
You may cancel your order at any time prior to shipment. Tandy Leather reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please contact the store listed on your order confirmation for cancellation details.
Tandy Leather strives to give 100% satisfaction when shopping with us. In the event that you are not satisfied with your purchase, with proof of purchase we will refund the purchase price to the original form of payment within 60 days. Product(s) must be in original packaging and leather must not be altered in any way. All refunds are subject to manager's approval. Thank you for your patronage, and we look forward to servicing any of your leathercraft needs.
In the USA, Tandy Leather currently only charges sales tax, at the applicable rate, on sales orders shipped into the States of Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and Wyoming. Tandy Leather complies with all laws in regard to sales tax. We reserve the right to charge sales tax in other states should we add additional stores or the current laws and regulations change.
The estimated shipping rates on the Checkout/Payment page are based on the merchandise total of your order. We use estimates because it is not possible for us to know the exact shipping charge for your order until we know the total weight of your order, number of boxes needed to ship your order, and your address. Once your order has been filled, we charge the published shipping rate. For many of our customers, the actual shipping charge is less than the estimate. However, because we also ship oversized and liquid products, the actual shipping may be more in some cases. We will notify you before shipping your order if the actual shipping turns out to be substantially more than the estimate.
The receipt, enclosed with your order, will show the actual shipping that was charged to your credit card.
Expedited Shipping: At your request, orders may be shipped UPS Next Day or Second Day (additional charges apply). Products marked with ORM-D or HL symbols cannot be shipped by UPS Next Day or Second Day.
Shipping: Other than USA and Canada: We ship international orders via Federal Express, UPS, Postal or various local carriers. Actual shipping charges plus a processing charge apply.
ORM-D Products: In accordance with federal laws, certain materials (ORM-D) must be shipped by ground. Most finishes and cements fall under these guidelines. Such products are generally listed in this web site as ORM-D products. Please allow at least 5 days for these items.
Tandy Leather Home Office
Tandy Leather values customer comments about our products and service. If you would like to contact our home office, please:
Mail: Tandy Leather
1900 SE Loop 820
Ft. Worth, TX, 76140
Website Accounts - Do I need to set up new website accounts at LeathercraftLibrary.com even though I already have an account here?
Yes, all our websites are separate websites and do not share web account information. Therefore even though you have an account here you'll need to set one up at the other sites to make purchases there.
Where can I find the closest Tandy Leather Factory store?
Nothing beats good old fashioned one-on-one customer service. Our stores are fully stocked and managed by experienced leathercraft professionals ready to give you outstanding service and answers your leathercraft questions. They offer the convenience of local shopping and phone or mail order processing. Check with your local store for leathercrafting class times and special leathercraft events. To find the nearest Tandy Leather Factory store, click here.
Offer Code: I have an offer code, how do I use it?
You must have a Tandy Leather web account to use an offer code: I have a Tandy Leather web account: Log on to your web account in the Returning Online Customers box here. Fill your shopping cart. Once you get to the Checkout Payment page, enter the Offer Code box and click apply. I don't have a Tandy Leather web account: Click on the Create an Account button here. Fill your shopping cart. Once you get to the Checkout Payment page, enter the Offer Code box and click apply. Offer codes can be used on one purchase only. The offer code discount does not apply to: Wholesale Club Memberships Gift Cards Tippmann Boss Leather Sewing Machine Shipping Charges
Do you have questions about our products?
I want to touch up, refinish or redye leather. What should I use?
Touching up, refinishing or redyeing leather almost never yields results that are what one expects or is happy with. Too many variables can affect the outcome, type of leather, type of finish used, etc. None of the products we sell are recommended for touching up, refinishing or redyeing leather. They are sold to dye natural leather to the color desired.
Due to the number of requests we receive for donations, we are, unfortunately, unable to donate materials. We do offer reduced pricing for groups such as yours. For details, please contact the Tandy Leather store nearest you.
Where is My Order Being Filled and Shipped From?
To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.com are filled and shipped by experienced personnel at one of our store locations - usually the store closest to you. Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.
Unsolicited Idea Submission Policy
We at Tandy Leather are pleased to hear from our loyal customers and welcome your comments regarding our products and services. Unfortunately, however, our company policy does not allow Tandy Leather to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested.
We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials such as ideas, concepts, or artwork. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us).
If, through participation in certain activities, you send any material (e.g., postings to message boards, contests, etc.) or, despite our policy, you send us unsolicited creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions or any other person or entity.
Products represented as a Tandy Leather product that is advertised on Amazon, eBay or any other third party website.
We cannot guarantee the authenticity of any product represented as a Tandy Leather product that is advertised on Amazon, eBay or any other third party website.
Problem with a TLF product purchased on eBay, a third party or dealer stores?
We recommend you contact the seller. TLF cannot assist with problems on purchases made from unauthorized resellers or TLF dealers. Products purchased from this site or our company-owned stores are completely guaranteed under our 100% Satisfaction policy.